Refund and Returns Policy

Return Window

We offer a 7-day return policy, meaning you have 7 days after receiving your item to request a return.

Conditions for Return

  • The item must be in its original condition: unworn, unused, with tags, and in its original packaging.
  • You must have the receipt or proof of purchase.

How to Initiate a Return

  1. Contact Us: Email us at [email protected] to request a return authorization.
  2. Self Return: Log into your account on our website, navigate to the order details, and follow the instructions to initiate a return.
  3. Return Address: We will provide you with a return address once a return is authorized.
  4. Shipping Costs: You are responsible for covering the cost of return shipping. Please note that returns sent back to us without first requesting a return authorization will not be accepted.

Damages and Issues

Please inspect your order upon arrival. Contact us immediately at [email protected] if the item is defective, damaged, or if you receive the wrong item.

Exceptions / Non-Returnable Items

  • Perishable goods (food, flowers, plants)
  • Custom products (special orders, personalized items)
  • Personal care goods (beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items
  • Gift cards

Exchanges

The fastest way to ensure you get what you want is to return the unwanted item and make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same conditions for return apply (original condition, tags, packaging, receipt).

Refunds

  • We will notify you once we receive and inspect your returned item.
  • We will issue a full refund for the product cost, excluding return shipping charges, if the return is approved.
  • Refunds will be issued to your original payment method within 10 business days.
  • Please allow additional time for your bank or credit card company to process the refund.
  • If more than 15 business days have passed since your return was approved, please contact us at [email protected].

Thank you for shopping with us. If you have any questions about our refund and return policy, please contact our support team.